Privacy Policy

Last Updated: 27/03/2025

Who We Are

Welcome to Zara & Mums. We are an eCommerce store that specializes in baby kits, fashion items for mums and kids, and toys. Our website address is: https://zaraandmums.com.

By using our website, you agree to this Privacy Policy and the collection, use, and sharing of your information as described below.

Information We Collect

We may collect personal and non-personal information, including:

• Personal Information: Name, email address, shipping address, payment details, and phone number when you place an order or create an account.

• Technical Data: Your IP address, browser type, and device information to improve our website experience.

• Transaction Data: Details of purchases, payment method, and order history.

• Cookies & Tracking Data: We use cookies to enhance your shopping experience and analyze site traffic.

How We Use Your Information

We use the data collected to:

• Process orders and payments securely.

• Improve customer service and respond to inquiries.

• Personalize your shopping experience and recommend products.

• Prevent fraudulent transactions and enhance security.

• Comply with legal obligations and enforce our terms.

Cookies & Tracking Technologies

Our site uses cookies and similar tracking technologies to improve functionality. You can adjust your browser settings to disable cookies, but this may affect site performance.

Third-Party Services

We may share information with trusted third parties, such as:

• Payment processors (e.g., Paystack, Stripe, or Flutterwave) to process transactions.

• Shipping and logistics providers to deliver your orders.

• Analytics providers (e.g., Google Analytics) to understand user behavior.

These third parties have their own privacy policies, and we are not responsible for how they use your data.

User Responsibilities

• You are responsible for ensuring that your account and personal details remain secure.

• Avoid sharing sensitive information publicly, such as in product reviews or blog comments.

• We are not responsible for damages resulting from unauthorized access to your account.

Data Retention

• Comments and order details are retained indefinitely for record-keeping.

• User accounts remain active until the user requests deletion.

• Certain information may be retained for legal and security purposes.

Your Rights Over Your Data

You have the right to:

• Request a copy of the personal data we hold about you.

• Request deletion of your personal data (excluding information required by law).

• Opt out of marketing communications by unsubscribing from our emails.

To make a data request, contact us at [Your Contact Email].

Liability Disclaimer

Zara & Mums is not liable for:

• Any damage or loss incurred from using our website, purchasing products, or third-party services.

• Shipping costs, delays, or damages during transit. All shipping responsibilities rest with the courier service.

• Incorrect product usage that results in harm or injury.

• Security breaches beyond our control.

Security Measures

We implement reasonable security measures to protect user data, but we cannot guarantee absolute security. Any information shared on our website is at your own risk.

Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be posted on this page. Continued use of the site means you accept any changes.

For inquiries, contact us via our contact page.